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Chargeback Investigation

Chargeback Investigation

The purpose of this chargeback policy is to recover operating expenses incurred from protecting the company’s financial well-being from those individuals who would take financial advantage of our services instead of utilizing our easy cancellation process.

What is a chargeback?

When a bank forcibly reverses a credit card transaction, returning funds to the cardholder, it is known as a chargeback. Consumers may request a chargeback for nearly any reason. As a result, it is possible to commit "friendly fraud": a credit card industry term used to describe a consumer who makes an Internet purchase with his/her own credit card and then issues a chargeback through his/her card provider after receiving the goods or services.

How does SecureWeb Cloud handle chargebacks?

SecureWeb Cloud considers chargebacks and any kind of disputes through payment processors to be fraud if a customer has made no reasonable effort to work with us to resolve any problems with a purchase. In other words, we expect our customers to follow our refund policy instead of issuing a chargeback or opening a dispute, and chargebacks/disputes are always considered to be fraud. Fraudulent chargebacks may be turned over to a law enforcement or collection agency.

Since fraudulent purchases are often associated with malware and phishing, immediate termination of all services related to the chargeback is required to prevent possible damage. When SecureWeb Cloud receives a chargeback notice, the account in which the service was purchased is immediately blocked, and all related services in the account are terminated.

Please, be advised, that a customer must reverse the chargeback in order to restore a blocked account. This returns the initial funds to us, cancels the penalty fee we receive for "allowing" fraud to be committed, and generally erases any "black marks" against us for the transaction. We do not accept additional payment for services on a different card.

All chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money. Therefore, you agree that if you, the buyer, choose to do business with SecureWeb Cloud, and you issue a chargeback, and you do not win the chargeback argument, you agree to pay us $100 for our time responding to the matter. You, the buyer, authorize us to charge this amount to your account balance or credit card.
How do I cancel a chargeback or dispute?

To cancel a chargeback, you must contact your credit card provider and issue a chargeback reversal. To cancel an open dispute you must contact the online payment processor and close your dispute.
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